David Hranac currently serves as the Operations Manager at Stewart Lender Services, where he plays a pivotal role in overseeing a dynamic call center comprising 80-150 agents, collectors, and quality assurance staff. His extensive background in finance management and compliance control enables him to effectively...
David Hranac currently serves as the Operations Manager at Stewart Lender Services, where he plays a pivotal role in overseeing a dynamic call center comprising 80-150 agents, collectors, and quality assurance staff. His extensive background in finance management and compliance control enables him to effectively manage the day-to-day operations of vendor servicing for three prominent mortgage institutions, encompassing six unique lines of business. David is adept at maintaining service level agreements (SLAs), ensuring staffing requirements are met, and upholding rigorous quality monitoring standards. His commitment to excellence is reflected in his ability to deliver comprehensive daily statistical reporting, which provides critical insights into operational performance and client satisfaction.
In his role, David leverages his expertise in customer relations and mortgage lending to foster a culture of education and relationship-building within his team. He is passionate about enhancing team knowledge and maximizing profit through strategic planning and effective coaching. David’s leadership style is characterized by his ability to inspire and motivate his team, ensuring they are equipped to meet the evolving needs of clients while adhering to compliance regulations. His proficiency in public speaking and sales management further enhances his capability to communicate effectively with stakeholders at all levels, driving initiatives that improve operational efficiency and customer reliance.
Key projects under David's leadership include the implementation of innovative training programs aimed at improving call quality and customer interactions, as well as the development of strategic partnerships that enhance service offerings. His dedication to continuous improvement and operational excellence positions him as a valuable asset to Stewart Lender Services and the broader financial services industry.
