David Harris is a seasoned analytics leader currently serving as the Director of Customer Experience at Splunk, where he leverages over a decade of expertise in data-driven decision-making to enhance customer engagement and satisfaction. In his pivotal role, David spearheads a company-wide initiative aimed at...
David Harris is a seasoned analytics leader currently serving as the Director of Customer Experience at Splunk, where he leverages over a decade of expertise in data-driven decision-making to enhance customer engagement and satisfaction. In his pivotal role, David spearheads a company-wide initiative aimed at transforming the customer experience through actionable insights derived from both structured and unstructured data. His strategic vision is not only to improve operational reporting and data visualization but also to facilitate the transition to a SaaS model, ensuring that Splunk remains at the forefront of customer-centric innovation.
One of David's key projects is the Voice of the Customer program, which he created and leads to revamp the organization's survey strategy. This initiative is designed to capture and analyze customer feedback effectively, providing critical insights that inform product development, sales strategies, and customer success initiatives. By fostering a culture of data-driven decision-making across departments, David ensures that every team—from product management to support—can act on customer insights to enhance service delivery and product offerings.
With a strong foundation in business strategy, data science, and program management, David excels in translating complex data into strategic insights that drive business growth. His proficiency in R programming and financial analysis further empowers him to develop predictive models that anticipate customer needs and behaviors. As a leader in the analytics space, David is dedicated to not only improving customer experiences but also empowering organizations to harness the full potential of their data in an increasingly competitive landscape.
