David Arconada serves as the Associate Academic Director at EOI Escuela de Organización Industrial, where he brings over 25 years of extensive experience in leading transformative projects across diverse sectors, including telecommunications, airlines, and banking. His role is pivotal in shaping the curriculum and academic...
David Arconada serves as the Associate Academic Director at EOI Escuela de Organización Industrial, where he brings over 25 years of extensive experience in leading transformative projects across diverse sectors, including telecommunications, airlines, and banking. His role is pivotal in shaping the curriculum and academic direction of the Business School, particularly in the areas of Customer Experience Management and Transformation Process Management. David's expertise lies in revolutionizing customer interactions and enhancing loyalty through strategic initiatives that optimize cross-functional propositions throughout the customer journey.
At EOI, David is actively involved in several key projects aimed at integrating innovative practices into the educational framework. He teaches various Master’s programs, including MBAs and specialized degrees in Quality & Customer Experience Management and Technological and Industrial Companies Management. His courses are designed to equip students with the necessary skills to excel in customer-centric roles, emphasizing the importance of satisfaction and engagement in today’s competitive landscape.
David’s approach to education is characterized by his enthusiasm, optimism, and pragmatic mindset, which he instills in his students. He believes in fostering a collaborative learning environment that encourages teamwork and critical thinking. His proficiency in change management, sales management, and outsourcing further enriches the academic experience, allowing students to gain insights into real-world applications of theoretical concepts. As a thought leader in the field, David continues to influence the next generation of business leaders, preparing them to navigate the complexities of customer experience and transformation in an ever-evolving marketplace.
