Dave Mulhern currently serves as the Enterprise Sales Director for the Northeast region at Five9, a global leader in the intelligent Cloud Contact Center space. With a robust background in the IT and telecommunications sectors, Dave leverages his extensive experience to drive strategic initiatives that...
Dave Mulhern currently serves as the Enterprise Sales Director for the Northeast region at Five9, a global leader in the intelligent Cloud Contact Center space. With a robust background in the IT and telecommunications sectors, Dave leverages his extensive experience to drive strategic initiatives that enhance customer engagement and optimize workforce performance. His tenure at industry giants such as MCI, Nortel, and Cisco has equipped him with a deep understanding of unified communications, managed services, and data networking, allowing him to deliver tailored solutions that meet the unique needs of enterprise clients.
At Five9, Dave is instrumental in spearheading key projects that integrate advanced technologies like artificial intelligence and digital engagement tools into comprehensive contact center solutions. His expertise in channel management and service provider relationships has been vital in expanding Five9's market presence and fostering partnerships that enhance service delivery. By focusing on end-to-end solutions, he ensures that clients not only adopt cutting-edge technology but also achieve measurable improvements in customer satisfaction and operational efficiency.
Dave's academic credentials, including a BS in Business Administration from Providence College and an MBA from Suffolk University, complement his practical experience, enabling him to navigate complex business landscapes effectively. His advanced certification in Data Communications from Northeastern University further underscores his commitment to staying at the forefront of technological advancements. As he continues to lead sales efforts in the Northeast, Dave remains dedicated to empowering organizations with innovative contact center solutions that drive success in an increasingly digital world.
