As the Senior Director of Pre-Sales & Customer Experience Management at GLORY, Dave Harnish plays a pivotal role in shaping the customer journey and enhancing operational excellence within the cash technology solutions sector. With a robust background in B2B environments, Dave leverages his expertise in...
As the Senior Director of Pre-Sales & Customer Experience Management at GLORY, Dave Harnish plays a pivotal role in shaping the customer journey and enhancing operational excellence within the cash technology solutions sector. With a robust background in B2B environments, Dave leverages his expertise in business process improvement to streamline end-to-end operations, ensuring that clients in the financial, retail, cash center, and gaming industries receive unparalleled service and support. His leadership is characterized by a customer-centric approach, where he focuses on integrating innovative solutions that not only meet regulatory requirements but also drive profitability and efficiency.
Currently, Dave is spearheading several key projects aimed at transforming customer engagement strategies and optimizing the pre-sales process. By utilizing platforms like Salesforce.com, he enhances data-driven decision-making, enabling his team to deliver tailored solutions that resonate with client needs. His commitment to operational excellence is evident in his ability to lead cross-functional teams, fostering a culture of collaboration that ultimately improves both customer and employee satisfaction.
Dave’s proven track record in turnaround initiatives showcases his ability to navigate complex challenges within highly regulated environments while maintaining a keen focus on security and compliance. His strategic vision and hands-on leadership style empower his team to exceed performance metrics, ensuring that GLORY remains at the forefront of the cash technology industry. As he continues to drive innovation and operational improvements, Dave Harnish is dedicated to building stronger businesses through effective customer experience management and transformative operational strategies.
