Danielle Z. is a dynamic General Manager at Ghost City Tours, where she leverages over 15 years of experience in operations leadership to drive organizational success across a diverse portfolio of 24 subsidiary companies operating in more than 15 states. Her role encompasses the management...
Danielle Z. is a dynamic General Manager at Ghost City Tours, where she leverages over 15 years of experience in operations leadership to drive organizational success across a diverse portfolio of 24 subsidiary companies operating in more than 15 states. Her role encompasses the management of day-to-day operations, overseeing a network of over 300 contracted tour operators and employees, and ensuring that each tour experience is not only memorable but also aligns with the company's commitment to excellence. Danielle's expertise in operations management and account management is pivotal in maintaining strong vendor relationships with business owners, hotel operators, and suppliers across 24+ markets.
Her strategic approach to relationship building and process improvement has resulted in enhanced operational efficiencies and positive organizational outcomes. Danielle is particularly skilled in new business development, utilizing her proficiency in tools like Google Drive and Microsoft Office to streamline communication and project management. Her commitment to continuous improvement is evident in her collaborative efforts with cross-functional teams, where she tackles complex, high-stakes challenges head-on.
In addition to her operational acumen, Danielle’s background in human resources and financial management, including medical billing and accounts payable, equips her with a holistic understanding of business operations. This unique blend of skills allows her to contribute significantly to team success and foster a culture of innovation and accountability at Ghost City Tours. As she continues to navigate the evolving landscape of the tourism industry, Danielle remains dedicated to enhancing the guest experience while driving sustainable growth for the company.
