As the Director of Performance Management at Certified Collision Group (CCG), Danielle Mays plays a pivotal role in enhancing the operational efficiency and effectiveness of the organization’s direct repair programs. With over fifteen years of experience in the automotive service industry, Danielle leverages her extensive...
As the Director of Performance Management at Certified Collision Group (CCG), Danielle Mays plays a pivotal role in enhancing the operational efficiency and effectiveness of the organization’s direct repair programs. With over fifteen years of experience in the automotive service industry, Danielle leverages her extensive background in management consulting to foster strategic partnerships and deliver comprehensive training initiatives. Her primary responsibility involves the continuous development of affiliates, ensuring they are equipped with the necessary skills and knowledge to meet the evolving demands of the industry.
Danielle excels in analyzing key performance indicators (KPIs) to identify areas for improvement, allowing her to tailor training programs that align with both affiliate needs and industry standards. By implementing data-driven strategies, she maximizes program growth and effectiveness, ultimately driving business success for CCG and its partners. Her adeptness in managing relationships between insurance partners and affiliates is crucial, as it ensures seamless collaboration and compliance across the board.
In her role, Danielle has successfully built out training programs that not only enhance technical skills but also focus on critical areas such as customer satisfaction and inventory management. Her strong communication and leadership skills enable her to inspire and develop talent within the organization, fostering a culture of continuous improvement. By harnessing her analytical skills and market research capabilities, Danielle is committed to elevating performance standards and achieving exceptional results in the automotive service sector.
