Danielle Dougherty serves as an Analyst at C3i Solutions, where she plays a pivotal role in managing the quality program for PepsiCo. With her extensive management and customer service background, Danielle has honed her skills in monitoring and coaching a team of approximately 20 agents...
Danielle Dougherty serves as an Analyst at C3i Solutions, where she plays a pivotal role in managing the quality program for PepsiCo. With her extensive management and customer service background, Danielle has honed her skills in monitoring and coaching a team of approximately 20 agents daily. Her commitment to fostering a culture of excellence is evident in her ability to provide constructive feedback that not only enhances individual performance but also aligns with the overarching team goals.
In her current role, Danielle is responsible for the comprehensive training of new hires within the Quality Program, ensuring they are equipped with the necessary tools to succeed. Her expertise in project management and customer experience allows her to design and implement effective incentive programs that motivate agents and drive performance. Danielle’s proficiency in Microsoft Office, particularly Excel and PowerPoint, enables her to analyze data effectively and present insights that inform strategic decisions.
Danielle's approach is characterized by her detail-oriented nature and strong organizational skills, which are essential in maintaining high standards of customer satisfaction. Her leadership qualities shine through as she cultivates a positive work environment, leveraging positive psychology principles to enhance team morale and productivity. As a self-motivated professional, Danielle continuously seeks opportunities to learn and adapt, ensuring she remains at the forefront of industry best practices. Through her dedication and analytical problem-solving skills, she contributes significantly to the success of the quality program at C3i Solutions, making her an invaluable asset to the team.
