Daniel Maddigan serves as the Senior Director of Information Technology at Optum, where he plays a pivotal role in overseeing the application operations and maintenance for the Massachusetts Health Insurance Exchange (HIX). In this capacity, Daniel leads a dedicated IT team, ensuring that the HIX...
Daniel Maddigan serves as the Senior Director of Information Technology at Optum, where he plays a pivotal role in overseeing the application operations and maintenance for the Massachusetts Health Insurance Exchange (HIX). In this capacity, Daniel leads a dedicated IT team, ensuring that the HIX application runs smoothly and efficiently, while also managing the hosting environment to meet the state's healthcare needs. His leadership is characterized by a strong customer care philosophy, which prioritizes customer satisfaction and fosters a culture of responsiveness and support within his team.
Daniel’s expertise extends to operational planning and project management, where he has successfully implemented innovative staffing and scheduling models that enhance productivity and optimize resource allocation. His ability to identify challenges and transform them into opportunities for improvement has resulted in the delivery of effective programs that not only improve quality but also control costs and enhance service delivery. By leveraging his skills in vendor management and collaborative decision-making, Daniel ensures that all stakeholders are aligned and that projects are executed seamlessly.
In addition to his technical acumen, Daniel is well-versed in emerging technology trends, including the integration of artificial intelligence (AI) into healthcare applications. His commitment to building and developing the knowledge and expertise of his technology staff has created a highly effective team that is well-equipped to navigate the complexities of the healthcare landscape. Through his strategic vision and interpersonal skills, Daniel Maddigan continues to drive significant advancements in IT operations at Optum, ultimately contributing to improved healthcare outcomes for the residents of Massachusetts.
