Daniel Luke currently serves as a Scaled Customer Success Manager at Voxie, where he plays a pivotal role in enhancing the customer experience for small to mid-sized businesses (SMBs) and unmanaged accounts. In this capacity, Daniel leads the 1:many digital engagement strategy, utilizing a blend...
Daniel Luke currently serves as a Scaled Customer Success Manager at Voxie, where he plays a pivotal role in enhancing the customer experience for small to mid-sized businesses (SMBs) and unmanaged accounts. In this capacity, Daniel leads the 1:many digital engagement strategy, utilizing a blend of email, text, and in-app notifications to ensure personalized communication that fosters user engagement and adoption of Voxie's innovative solutions. His expertise in program management and data analysis allows him to craft tailored strategies that resonate with diverse customer needs, ultimately driving satisfaction and retention.
Daniel's background is rich with experience in customer engagement and market expansion, having previously worked at industry giants like Groupon and Uber Eats. At Groupon, he successfully connected subscribers with local merchants, significantly contributing to the growth of the global e-commerce platform. His tenure at Uber Eats saw him enhancing restaurant partnerships and expanding local markets, skills that he now leverages to cultivate consultative relationships with mid-market accounts at Voxie. By working closely with key stakeholders, Daniel ensures that their business strategies align with Voxie's offerings, driving value and fostering long-term partnerships.
His proficiency in analytics and growth strategies, combined with a strong foundation in mentoring and leadership, enables him to guide teams and clients alike toward achieving their goals. Daniel’s commitment to customer satisfaction is evident in his approach, as he continuously seeks to understand and address the unique challenges faced by his clients. Through his strategic vision and hands-on leadership, Daniel Luke is not only enhancing customer success at Voxie but also shaping the future of digital engagement in the SMB sector.
