Daniel Kim serves as an Intermediate PC Maintenance Technician at the University of Michigan Information and Technology Services (ITS), where he plays a pivotal role in ensuring the seamless operation of electronic hardware across campus. With a strong focus on engineering solutions tailored to meet...
Daniel Kim serves as an Intermediate PC Maintenance Technician at the University of Michigan Information and Technology Services (ITS), where he plays a pivotal role in ensuring the seamless operation of electronic hardware across campus. With a strong focus on engineering solutions tailored to meet customer needs, Daniel excels in the daily repair and maintenance of a diverse range of electronic devices, from personal computers to specialized academic equipment. His hands-on expertise is complemented by his adeptness in risk management, as he assesses and documents physical damage insurance claims, ensuring that the university's assets are protected and accounted for.
Daniel's collaborative spirit shines through in his work with various academic and technical departments, where he has successfully streamlined the incident support process from creation to completion. By fostering open communication and coordination for the transport of hardware campus-wide, he has significantly improved response times and customer satisfaction. His technical proficiency spans a variety of software and tools, including CATIA, MATLAB, and the Microsoft Office Suite, which he leverages to enhance operational efficiency and documentation accuracy.
Beyond his technical skills, Daniel is known for his exceptional customer service and teamwork abilities, making him a valuable asset to the ITS team. Whether he’s troubleshooting a complex issue or engaging in friendly competition with colleagues through Nerf gun battles, Daniel's dynamic approach to problem-solving and collaboration ensures that he not only meets but exceeds the expectations of those he serves. His commitment to excellence and innovation in IT support continues to make a lasting impact at the University of Michigan.
