Dani Rebello Hodgkinson serves as the Head of Global Learning and Channel Innovation at Caterpillar Inc., where she plays a pivotal role in shaping the future of customer engagement and channel effectiveness. With a robust background in customer success and enablement, Dani is dedicated to...
Dani Rebello Hodgkinson serves as the Head of Global Learning and Channel Innovation at Caterpillar Inc., where she plays a pivotal role in shaping the future of customer engagement and channel effectiveness. With a robust background in customer success and enablement, Dani is dedicated to empowering a diverse range of stakeholders—including customers, partners, dealers, and employees—by unlocking their full potential through immersive training and development initiatives. Her leadership extends to overseeing global teams responsible for crafting and implementing strategic learning and development programs that enhance capabilities across both physical and digital channels.
In her current role, Dani spearheads the global Customer and Industry Solutions Division (CISD) learning processes, focusing on innovative approaches that drive customer-facing excellence within Caterpillar and its extensive dealer network. By leveraging her expertise in strategic planning, program management, and e-learning, she ensures that training delivery is not only effective but also aligned with the evolving needs of the industry. Key projects under her guidance include the development of comprehensive training modules that integrate quality assurance and process improvement, ultimately aimed at reducing churn and driving revenue growth.
Dani's commitment to fostering a culture of continuous learning and development is evident in her strategic blueprints that prioritize customer enablement. Her ability to lead cross-functional teams and implement cutting-edge training solutions positions her as a thought leader in the field, making significant contributions to Caterpillar's mission of delivering unparalleled customer success. Through her innovative vision and tactical execution, Dani is redefining the landscape of learning and channel innovation in the heavy machinery industry.
