Dana Kline is a seasoned professional with over 20 years of experience in franchise operations, currently serving as the Owner of Hand and Stone Massage and Facial Spa. In this role, Dana has successfully leveraged her extensive background in sales management, customer service, and marketing...
Dana Kline is a seasoned professional with over 20 years of experience in franchise operations, currently serving as the Owner of Hand and Stone Massage and Facial Spa. In this role, Dana has successfully leveraged her extensive background in sales management, customer service, and marketing communications to create a thriving membership-based wellness environment. Under her leadership, the spa has become a go-to destination for individuals seeking affordable and high-quality massage and facial services, making wellness accessible to a broader audience.
Dana's expertise in operations management is evident in her strategic oversight of key projects that enhance both customer experience and operational efficiency. She has implemented innovative training programs that empower staff to deliver exceptional service, ensuring that every client receives a personalized and rejuvenating experience. Additionally, Dana has played a pivotal role in developing strong franchise relationships, working closely with franchisees to optimize their operations and drive growth. This collaborative approach not only strengthens the brand but also fosters a supportive community among franchise owners.
Her leadership extends beyond the spa's walls, as Dana actively engages in marketing initiatives that utilize social media and public relations to elevate the Hand and Stone brand. By creating compelling marketing communications and organizing community events, she has successfully increased brand visibility and customer loyalty. Dana's commitment to excellence and her entrepreneurial spirit continue to shape the future of Hand and Stone, making her an invaluable asset to the franchise and the wellness industry as a whole.
