Dan Slimovschi is a seasoned IT professional with over 15 years of extensive experience in business and process analysis, currently serving as a Senior Business Analyst at eHealth NSW. In this pivotal role, Dan is instrumental in driving key projects that enhance customer engagement through...
Dan Slimovschi is a seasoned IT professional with over 15 years of extensive experience in business and process analysis, currently serving as a Senior Business Analyst at eHealth NSW. In this pivotal role, Dan is instrumental in driving key projects that enhance customer engagement through the implementation of a robust Customer Relationship Management (CRM) system. His expertise lies in gathering and eliciting business requirements from diverse stakeholders, employing a variety of techniques such as facilitating workshops, conducting small group discussions, and engaging in one-on-one interviews. This collaborative approach ensures that the voices of all relevant parties are heard and integrated into the solution design.
Dan excels in documenting As-Is and To-Be business processes, allowing for a clear understanding of existing workflows and the identification of areas for improvement. His proficiency in gap analysis enables him to pinpoint discrepancies between current practices and desired outcomes, facilitating the development of strategic solutions that align with organizational goals. With a strong background in service delivery and lifecycle management, Dan effectively manages service level agreements and ensures regulatory product compliance throughout the project lifecycle.
His skills in data warehousing and stakeholder management are critical as he navigates complex use case modeling using UML, ensuring that all project requirements are meticulously captured and addressed. Dan's commitment to configuration management and product lifecycle management further underscores his dedication to delivering high-quality solutions that not only meet but exceed stakeholder expectations. Through his work at eHealth NSW, Dan continues to make significant contributions to the healthcare sector, leveraging technology to improve service delivery and enhance patient engagement.
