Damien Pochon serves as a Senior CRM & Digital Functional Consultant at ITS4U GROUP, where he leverages his extensive expertise in customer relationship management and marketing automation to drive transformative results for businesses and institutions. With a firm belief that digital innovation can enhance societal...
Damien Pochon serves as a Senior CRM & Digital Functional Consultant at ITS4U GROUP, where he leverages his extensive expertise in customer relationship management and marketing automation to drive transformative results for businesses and institutions. With a firm belief that digital innovation can enhance societal interactions, Damien has dedicated his career to exploring the intersections of education, communication, and enterprise digital solutions. His multifaceted approach to consulting is characterized by a commitment to active listening, understanding client needs, challenging the status quo, and providing actionable recommendations that resonate with stakeholders.
In his current role, Damien is instrumental in guiding organizations through their CRM projects, focusing on sales automation, customer care, and marketing strategies. He adeptly navigates the project lifecycle, from defining strategic objectives and customer journeys to scoping and ensuring quality assurance during implementation. His hands-on involvement continues post-project, where he emphasizes user adoption and the evolution of solutions to meet changing business needs.
Damien’s key projects have included the deployment of comprehensive CRM systems that streamline operations and enhance customer engagement. His proficiency in both French and English allows him to connect with diverse teams and clients, fostering collaboration and driving success across borders. As a Certified Sugar Sales Specialist, he brings a wealth of knowledge in enterprise software, enabling him to tailor solutions that align with clients' unique challenges. With a focus on delivering added value and improving operational efficiency, Damien Pochon is a pivotal figure in the digital transformation landscape, committed to making a meaningful impact in the realm of customer relationship management.
