Damaris Heredia is a dynamic and motivated Customer Experience Manager at The Home Depot, where she leverages her extensive background in customer service to enhance the overall shopping experience for customers. With years of experience in the field, Damaris excels at building strong relationships with...
Damaris Heredia is a dynamic and motivated Customer Experience Manager at The Home Depot, where she leverages her extensive background in customer service to enhance the overall shopping experience for customers. With years of experience in the field, Damaris excels at building strong relationships with leadership, peers, associates, and the community, which is crucial for driving customer satisfaction and loyalty. Her current role involves not only improving customer experience scores but also fostering a culture of leadership and ethical practices among associates.
Damaris is actively engaged in key projects that focus on employee learning and development, ensuring that team members are equipped with the skills necessary to provide exceptional service. Her expertise in marketing strategy and team management allows her to implement effective initiatives that resonate with both customers and employees. Additionally, her knowledge in wellness and health informs her approach to creating a positive work environment, which ultimately enhances customer interactions.
Damaris is also passionate about public speaking and often conducts educational and motivational talks, empowering her colleagues to embrace a customer-first mindset. Her analytical skills enable her to assess customer feedback and identify areas for improvement, ensuring that The Home Depot remains at the forefront of the retail industry. As she continues to grow in her current position, Damaris is preparing for the next role, driven by her commitment to doing the right thing and delivering outstanding results. With a strong work ethic and proficiency in tools like Microsoft Office and PowerPoint, she is well-equipped to lead her team toward achieving ambitious goals.
