Cynthia Connors serves as the Executive Vice President of Global Customer Engagement and General Manager of Platform at Coveo, where she plays a pivotal role in driving strategic growth through technological innovation. With a keen focus on delivering exceptional customer value, Cynthia leads initiatives that...
Cynthia Connors serves as the Executive Vice President of Global Customer Engagement and General Manager of Platform at Coveo, where she plays a pivotal role in driving strategic growth through technological innovation. With a keen focus on delivering exceptional customer value, Cynthia leads initiatives that leverage cutting-edge technologies, including AI, Generative AI, and Machine Learning, to revolutionize both customer experience (CX) and employee experience (EX). Her commitment to aligning Coveo's Composable Search solutions with the evolving needs of businesses has positioned the company as a leader in the SaaS industry.
In her current role, Cynthia is responsible for the go-to-market strategy for the Coveo Platform, which includes the development and execution of comprehensive plans for strategic customer acquisition and install base expansion. By fostering strong relationships with key stakeholders, she ensures that customer business objectives are met and exceeded, driving measurable outcomes that enhance engagement and satisfaction. Cynthia's expertise in Natural Language Processing (NLP) and digital marketing further amplifies her ability to create tailored solutions that resonate with diverse audiences across various sectors, including e-commerce and technology.
Cynthia's leadership is characterized by her unwavering dedication to innovation and her ability to navigate the complexities of the industrial sector. By championing the integration of advanced technologies, she not only enhances Coveo’s offerings but also empowers customers to harness the full potential of their data. Her strategic vision and deep understanding of market dynamics continue to shape the future of customer engagement, making her a key figure in the ongoing evolution of the digital landscape.
