Crystal Eustace serves as the Insurance Servicing Supervisor for Lender Services at National General Insurance, where she leverages her extensive experience in the insurance sector to lead a dynamic team of 18 associates. In this pivotal role, Crystal is responsible for overseeing multiple processes within...
Crystal Eustace serves as the Insurance Servicing Supervisor for Lender Services at National General Insurance, where she leverages her extensive experience in the insurance sector to lead a dynamic team of 18 associates. In this pivotal role, Crystal is responsible for overseeing multiple processes within her team, ensuring that daily workflows align with established service level agreements. Her strong analytical skills and proficiency in project management enable her to identify opportunities for process improvements, enhancing operational efficiency and service delivery.
Crystal's commitment to team development is evident in her approach to leadership. She conducts regular one-on-one meetings and mid-year reviews to foster an environment of continuous growth and learning, empowering her associates to reach their full potential. Her expertise in account management and business process improvement allows her to craft and refine policies and procedures that not only streamline operations but also elevate the overall customer experience.
In addition to her managerial responsibilities, Crystal is adept at utilizing Microsoft Office tools, particularly Microsoft Word and Outlook, to facilitate effective communication and documentation. Her strong foundation in finance complements her role, enabling her to analyze data effectively and make informed decisions that drive team performance. As a skilled communicator and team builder, Crystal Eustace exemplifies the qualities of a dedicated insurance professional, consistently striving to enhance both her team's capabilities and the service provided to clients at National General Insurance.
