Crystal Acosta is a seasoned leader in the realm of Data Science and Machine Learning, currently serving as the Senior Director of Fraud Intelligence at Capital One. With over 13 years of diverse experience spanning the Defense and Finance sectors, Crystal has honed her expertise...
Crystal Acosta is a seasoned leader in the realm of Data Science and Machine Learning, currently serving as the Senior Director of Fraud Intelligence at Capital One. With over 13 years of diverse experience spanning the Defense and Finance sectors, Crystal has honed her expertise in developing innovative solutions that combat fraud and protect customer interests. In her current role, she spearheads the US Card Fraud Modeling team, overseeing a robust portfolio of over 20 internal models designed to proactively defend against fraudulent activities throughout various customer management stages.
Crystal’s strategic vision and deep understanding of mathematical modeling and statistics enable her to create sophisticated algorithms that enhance fraud detection and prevention efforts. Her proficiency in scientific computing and simulations allows her team to analyze vast datasets, uncovering patterns that inform decision-making and risk assessment. As a people leader, Crystal is dedicated to fostering a collaborative environment that encourages creativity and innovation among her team members. She is adept at proposal writing, ensuring that her initiatives align with Capital One’s broader strategic goals while effectively communicating the value of her projects to stakeholders.
Under her guidance, the Fraud Intelligence team has implemented cutting-edge technologies and methodologies that not only improve operational efficiency but also enhance the customer experience by minimizing false positives. Crystal’s commitment to continuous improvement and her ability to navigate the complexities of the finance industry position her as a pivotal figure in the ongoing fight against fraud, making her a key asset to Capital One and the broader financial services landscape.
