Cristina Vittori is a seasoned professional with over 22 years of experience in the automotive sector, currently serving as the Customer Satisfaction and Quality Manager at Leasys. In her pivotal role, she oversees the quality management initiatives across 11 European markets, where her expertise in...
Cristina Vittori is a seasoned professional with over 22 years of experience in the automotive sector, currently serving as the Customer Satisfaction and Quality Manager at Leasys. In her pivotal role, she oversees the quality management initiatives across 11 European markets, where her expertise in customer loyalty and complaint management plays a crucial part in enhancing the overall customer experience. Cristina is dedicated to developing a robust quality measurement system that not only drives implementation but also fosters continuous improvement across all operational facets.
Her leadership skills shine as she supports country Quality Managers in achieving their Customer Care and Quality targets, ensuring that best practices are shared and adapted across different markets. By closely monitoring Customer Care and Quality KPIs, Cristina prioritizes actions that lead to tangible improvements, ultimately enhancing customer satisfaction and loyalty. Her out-of-the-box thinking allows her to tackle complex challenges effectively, making her a key player in the strategic direction of Leasys.
Cristina’s proficiency in Six Sigma methodologies further strengthens her ability to streamline processes and drive quality enhancements. Her adeptness in negotiation and management, combined with her comprehensive understanding of the automotive industry, positions her as a vital asset to the organization. Through her commitment to fostering trust and strong relationships, Cristina not only elevates the standards of customer service but also cultivates a culture of excellence within her team, ensuring that Leasys remains at the forefront of customer satisfaction in the competitive automotive landscape.
