Cristian Garcia is a seasoned Senior Product Manager at Publicis Sapient, where he leverages his extensive 14 years of experience to drive innovative solutions in the financial services sector. Currently, Cristian is deeply engaged with a Tier 1 UK bank, focusing on Intelligent Automation initiatives...
Cristian Garcia is a seasoned Senior Product Manager at Publicis Sapient, where he leverages his extensive 14 years of experience to drive innovative solutions in the financial services sector. Currently, Cristian is deeply engaged with a Tier 1 UK bank, focusing on Intelligent Automation initiatives that enhance operational efficiency and customer experience. His role is pivotal within Publicis Sapient's global delivery team, where he collaborates with cross-functional teams to implement cutting-edge strategies that address complex challenges in retail banking, particularly in payments.
Cristian's expertise in process mining and service blueprinting allows him to dissect and optimize customer journeys, ensuring that every touchpoint is aligned with user needs and business objectives. By utilizing advanced tools like Celonis for process mining and MURAL for collaborative design thinking workshops, he effectively translates data insights into actionable strategies that drive results. His proficiency in big data analytics and mobile design further empowers him to create tailored solutions that resonate with diverse customer segments across the EU, US, APAC, and LATAM regions.
With a strong foundation in business strategy and a creative, results-oriented mindset, Cristian is committed to delivering evidence-driven solutions that not only meet but exceed client expectations. His ability to navigate the intricacies of fintech, insurance, and retail sectors positions him as a valuable asset in the ever-evolving landscape of digital transformation, making a significant impact on the future of banking.
