Craig Daniels
CD

Craig Daniels

Linkedin Profile
Customer Experience (CX) Transformation Architect at TCS Ventures | United States
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About Craig Daniels

  • As the Customer Experience (CX) Transformation Architect at TCS Ventures, Craig Daniels is at the forefront of revolutionizing how enterprises engage with their customers. With over 15 years of extensive experience in CX strategy consulting, Craig has honed his expertise in designing and implementing omnichannel...
    As the Customer Experience (CX) Transformation Architect at TCS Ventures, Craig Daniels is at the forefront of revolutionizing how enterprises engage with their customers. With over 15 years of extensive experience in CX strategy consulting, Craig has honed his expertise in designing and implementing omnichannel solutions that not only enhance customer satisfaction but also drive operational efficiency and business growth. His role involves leading a dedicated team at TCS Ventures, a boutique consulting firm renowned for its strategic guidance in navigating complex CX transitions. Craig’s deep understanding of enterprise solution design allows him to bridge the gap between legacy systems and modern digital frameworks. He excels in flow analysis and optimizing customer service operations, ensuring that businesses can seamlessly integrate innovative technologies while maintaining robust customer relationship management (CRM) practices. His proficiency in tools such as Oracle Service Cloud and RESTful Web Services empowers organizations to leverage data-driven insights for improved customer interactions. One of Craig’s key projects involved collaborating with a major retail client to overhaul their contact center operations, resulting in a 30% increase in customer satisfaction scores and a significant reduction in response times. His strategic thinking and C-suite selling skills enable him to effectively communicate the value of CX transformations to executive leadership, ensuring alignment with broader business objectives. Passionate about tackling complex CX challenges, Craig is committed to empowering businesses to thrive in the digital age, ultimately transforming customer experiences into a competitive advantage.
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  • Craig Daniels Work

    • Customer Experience (CX) Transformation Architect at TCS Ventures in January 2024 to Present
    • CX Solutions Consultant at Mastech InfoTrellis in October 2015 to December 2023
    • Principal Solutions Consultant at Eventus Solutions Group in December 2012 to October 2015
  • Craig Daniels Education

    • Iowa State University, Electrical Engineering, January 1993 to January 1994
    • Des Moines Area Community College, AS, January 1995 to January 2006
  • Craig Daniels Skills

    • Application ArchitectureTechnical DocumentationTechnical Project Delivery
      Relationship DevelopmentLeadershipAnalytical SkillsTechnical Solution DesignArchitecture GovernanceDocumentationTechnical DesignLeading DiscussionsProduct DemonstrationEnterprise Solution DesignCustomer EngagementCreative Problem SolvingProblem SolvingStrategic ThinkingPresentationsMeeting FacilitationFlow AnalysisContact CentersContact Center OperationsIT StrategyClient RelationsInterpersonal SkillsPresalesInternet Information Services (IIS)oracle intelligent advisorOPAC-Suite SellingRESTful WebServicesApplication Integration DesignOracle Service CloudConsultingSoftware ArchitectureCRMSoftware DevelopmentWeb ApplicationsJavaScriptWeb ServicesMicrosoft SQL ServerPHPIntegrationSDLCAgile MethodologiesOracle Policy AutomationCustomer Relationship Management (CRM)

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  • About Craig Daniels's Current Company

  • Frequently Asked Questions about Craig Daniels

    • What is Craig Daniels email address?
      Email Craig Daniels at c***t@craigdaniels.me and c***s@mastechinfotrellis.com. This email is the most updated Craig Daniels's email found in 2025.
    • What is Craig Daniels phone number?
      Craig Daniels phone number is +1.7203401313 and +1.7209209521.
    • How to contact Craig Daniels?
      To contact Craig Daniels send an email to c***t@craigdaniels.me or c***s@mastechinfotrellis.com. If you want to call Craig Daniels try calling on +1.7203401313 and +1.7209209521. (updated on November 01, 2023)
    • What company does Craig Daniels work for?
      Craig Daniels works for TCS Ventures
    • What is Craig Daniels's role at TCS Ventures?
      Craig Daniels is Customer Experience (CX) Transformation Architect
    • What industry does Craig Daniels work in?
      Craig Daniels works in the Information Technology & Services industry.

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