Courtney Drake serves as the Residential Sales Director at US Inspect, where she leverages nearly two decades of experience in the customer service industry to drive exceptional performance and foster meaningful relationships. In her current role, Courtney is responsible for the day-to-day operations of the...
Courtney Drake serves as the Residential Sales Director at US Inspect, where she leverages nearly two decades of experience in the customer service industry to drive exceptional performance and foster meaningful relationships. In her current role, Courtney is responsible for the day-to-day operations of the residential sales division, which spans over a dozen geographic regions. Her leadership is pivotal in shaping the customer experience, as she initiates all recruiting, hiring, staffing, and training of call center personnel, ensuring that her team is equipped to meet the diverse needs of clients.
Courtney’s expertise in customer advocacy and consultative sales approaches allows her to respond effectively to both spoken and unspoken customer needs, enhancing satisfaction and loyalty. She spearheads all transactional customer communications, ensuring clarity and responsiveness, while also overseeing the company’s email and social marketing campaigns to engage potential clients and promote brand awareness. Her strategic vision is complemented by her skills in reporting and analysis, which enable her to track performance metrics and adapt strategies for continuous improvement.
In addition to her operational responsibilities, Courtney is a passionate community advocate, believing in the power of relationships to inspire others to reach their potential. Through her innovative event planning and management, she not only cultivates a positive team environment but also strengthens community ties, further enhancing the customer experience. With her unique blend of leadership, creativity, and commitment to excellence, Courtney Drake is a driving force behind US Inspect’s success in the residential sales sector.
