Cortney Kelly serves as the Director of Operations at Ronald McDonald House Charities of Greater Washington DC, where she brings over a decade of experience in program management and operational leadership within the not-for-profit sector. In her current role, Cortney is responsible for the strategic...
Cortney Kelly serves as the Director of Operations at Ronald McDonald House Charities of Greater Washington DC, where she brings over a decade of experience in program management and operational leadership within the not-for-profit sector. In her current role, Cortney is responsible for the strategic oversight and direction of multiple Ronald McDonald Houses in the Washington DC area, ensuring that each facility operates at peak efficiency while delivering compassionate care to families in need. Under her leadership, the organization has successfully directed more than 5,500 families through its programs, demonstrating her commitment to enhancing the overall experience for those facing medical challenges.
Cortney has established rigorous standards and measurements for service delivery across all RMHC programs, optimizing systems and processes to improve operational effectiveness. Her expertise in budget management and organizational effectiveness has been pivotal in aligning resources with programmatic goals, enabling the charity to maximize its impact. Additionally, Cortney's skills in event planning and fundraising have led to the successful execution of numerous community engagement initiatives, fostering strong relationships with donors and volunteers alike.
As a key member of the senior leadership team, Cortney is instrumental in shaping the strategic vision of RMHC, driving program development initiatives that address the evolving needs of families. Her passion for leadership development is evident in her mentorship of staff and volunteers, empowering them to contribute meaningfully to the organization’s mission. With a keen eye for detail and a heart for service, Cortney Kelly continues to elevate the operational standards of Ronald McDonald House Charities, ensuring that every family receives the support they need during challenging times.