Colleen Farine serves as the Client Care Manager at Infinity Counseling & Consulting Services, LLC, where she leverages her extensive 20 years of experience in client management, sales, and customer service to enhance the overall client experience. In her pivotal role, Colleen acts as a...
Colleen Farine serves as the Client Care Manager at Infinity Counseling & Consulting Services, LLC, where she leverages her extensive 20 years of experience in client management, sales, and customer service to enhance the overall client experience. In her pivotal role, Colleen acts as a vital liaison between the organization and its clients, ensuring that communication flows seamlessly and that client needs are met with precision and care. Her expertise in managing daily operations is complemented by her strong organizational skills, which enable her to oversee administrative processes while ensuring compliance with industry regulations.
One of Colleen's key projects involves optimizing the client billing process, where she meticulously manages invoicing, insurance coverage, and patient records. Her commitment to accuracy and confidentiality is paramount, as she understands the sensitive nature of the information she handles. By implementing strategic problem-solving techniques, Colleen not only enhances operational efficiency but also fosters strong client relationships that are built on trust and transparency.
Colleen's proficiency in key account development and business development is instrumental in driving growth for Infinity Counseling & Consulting Services. Her interpersonal skills and team-building capabilities allow her to coordinate staffing effectively, ensuring that the right talent is in place to meet client demands. With a focus on negotiation and management, Colleen is dedicated to aligning her team's efforts with the organizational goals, ultimately contributing to the success and sustainability of the company. Her unwavering commitment to exceptional service positions her as a cornerstone of the client care team, making a lasting impact on both clients and colleagues alike.
