Colin Ogbobine is a dynamic Customer Experience Leader currently serving as the Director of Technical Support for Honeywell's Building Automation division across the Americas. With over 20 years of experience in the realms of SaaS, cloud computing, and software, Colin has honed his expertise in...
Colin Ogbobine is a dynamic Customer Experience Leader currently serving as the Director of Technical Support for Honeywell's Building Automation division across the Americas. With over 20 years of experience in the realms of SaaS, cloud computing, and software, Colin has honed his expertise in enterprise software solutions and resource management, making him a pivotal figure in the organization. In his role, he leads a dedicated team of supervisors and engineers based in the US and Mexico, ensuring that technical support operations are not only efficient but also aligned with Honeywell's commitment to excellence in service delivery.
Colin is responsible for developing and implementing policies and initiatives that enhance customer satisfaction while adhering to industry standards. His strategic approach to project portfolio management allows him to effectively navigate the complexities of change management, ensuring that his teams are agile and responsive to the evolving needs of clients. Under his leadership, Honeywell has seen significant improvements in customer experience metrics, driven by a focus on business intelligence and data-driven decision-making.
One of Colin's key projects has been the optimization of support processes to accommodate regional differences across the Americas, which has resulted in a more tailored and effective service delivery model. His proficiency in tools such as MS Project and his background as an Oracle Certified DBA further enhance his ability to manage complex technical environments. Colin's passion for building incredible support and service teams not only fosters a culture of excellence within Honeywell but also ensures that customers receive the high-quality support they deserve.
