Cliff Masscotte serves as the Director of Business Development at SERVPRO of Kennett Square/Oxford, where he leverages his extensive background in sales and retail management to drive growth and enhance service delivery in the restoration industry. With a solid foundation built during his tenure as...
Cliff Masscotte serves as the Director of Business Development at SERVPRO of Kennett Square/Oxford, where he leverages his extensive background in sales and retail management to drive growth and enhance service delivery in the restoration industry. With a solid foundation built during his tenure as a Sales Manager at Staples, Cliff has honed his skills in team building, performance management, and customer service excellence. His experience in merchandising and inventory control equips him with a keen understanding of operational efficiency, which is crucial in the fast-paced environment of disaster restoration.
At SERVPRO, Cliff is instrumental in developing strategic partnerships and expanding the company’s footprint across the region, including SERVPRO of Cecil County, SERVPRO of Lancaster East, and SERVPRO of Southern Lancaster County. His role involves not only identifying new business opportunities but also fostering relationships with clients to ensure they receive the highest level of service during their most challenging times. Cliff’s ability to adapt quickly to changing circumstances and manage multiple projects simultaneously is vital in an industry that often requires immediate response and agile solutions.
Cliff’s commitment to professional development extends to mentoring his team, instilling a culture of accountability and excellence. His proficiency in Microsoft Office and data analysis allows him to track performance metrics effectively, ensuring that the team meets its goals while maintaining a focus on customer satisfaction. With a passion for helping others and a dedication to continuous improvement, Cliff Masscotte is a driving force behind the success of SERVPRO of Kennett Square/Oxford, making him a valuable asset in the restoration community.
