Claudia Rconceicao is a seasoned Operations Manager at Sodexo, overseeing the Northern and Northeastern regions of Brazil, where she leads a diverse portfolio of food services and facilities management. With a robust career spanning over two decades, Claudia has honed her expertise in people management,...
Claudia Rconceicao is a seasoned Operations Manager at Sodexo, overseeing the Northern and Northeastern regions of Brazil, where she leads a diverse portfolio of food services and facilities management. With a robust career spanning over two decades, Claudia has honed her expertise in people management, operational efficiency, and client retention, making her a pivotal figure in the organization. Reporting directly to the Corporate Director, she plays an integral role in the Sodexo Management Team, responsible for the strategic oversight of approximately 80 sites and a workforce of around 1,200 employees.
Claudia's leadership is characterized by her hands-on approach to managing day-to-day operations, where she effectively supervises a team of five Regional Managers. Her commitment to delivering high-quality services is evident in her ability to implement strategic planning and operational excellence, ensuring that each site meets the rigorous standards expected by clients. Claudia's proficiency in negotiation and her adeptness with tools such as CRM and SAP enable her to drive results and foster strong relationships with stakeholders.
Key projects under her direction include initiatives aimed at enhancing service delivery and optimizing resource allocation, which have significantly contributed to client satisfaction and loyalty. Claudia's strategic mindset and her ability to navigate the complexities of the retail and facilities management sectors position her as a leader who not only meets but exceeds operational goals. Her dedication to professional growth and her passion for the industry continue to inspire her team and drive success across the regions she manages.
