Christy Schucker serves as the Director of IT Service Management Strategy & Operations at PPL Corporation, where she plays a crucial role in shaping the organization's IT landscape. With a robust background in technology leadership, Christy is instrumental in driving enterprise-level technology transformations that align...
Christy Schucker serves as the Director of IT Service Management Strategy & Operations at PPL Corporation, where she plays a crucial role in shaping the organization's IT landscape. With a robust background in technology leadership, Christy is instrumental in driving enterprise-level technology transformations that align with PPL's strategic objectives. Her expertise in ITIL Service Strategy and IT Service Management enables her to develop and execute a comprehensive ITSM product roadmap that enhances service delivery and operational efficiency.
At PPL, Christy leads the IT Service Management Program, focusing on the Continual Service Improvement (CSI) strategy. She collaborates closely with process owners and service managers to identify and implement continuous improvement opportunities, ensuring that the organization remains agile and responsive to changing business needs. Her commitment to maturing ITIL tools and operations has resulted in streamlined processes that not only reduce costs but also accelerate the deployment of innovative technology solutions.
Christy's leadership extends beyond operational management; she is a catalyst for digital transformation initiatives that leverage emerging technologies to drive business growth. Her skills in vendor management and requirements gathering further enhance her ability to foster partnerships that support PPL's IT objectives. By aligning technology strategies with business goals, Christy ensures that PPL Corporation remains at the forefront of the energy sector, delivering exceptional value to its stakeholders while navigating the complexities of the digital landscape.
