As the General Manager of Batam Marriott Hotel Harbour Bay, Christy Guna Desa brings over two decades of extensive hospitality experience to the forefront of hotel operations. In her current role, she is responsible for overseeing the seamless management of the hotel’s 216 rooms, eight...
As the General Manager of Batam Marriott Hotel Harbour Bay, Christy Guna Desa brings over two decades of extensive hospitality experience to the forefront of hotel operations. In her current role, she is responsible for overseeing the seamless management of the hotel’s 216 rooms, eight diverse food and beverage outlets, and a versatile MICE (Meetings, Incentives, Conferences, and Exhibitions) venue. Christy’s expertise spans various facets of the hospitality industry, including pre-opening strategies, staff training, and sales and marketing, which she leverages to enhance guest experiences and drive operational excellence.
Under her leadership, the hotel has implemented innovative service protocols that elevate guest satisfaction and foster a welcoming atmosphere. Christy is particularly adept at financial analysis and revenue management, utilizing her skills to optimize occupancy rates and maximize profitability. Her proficiency in Micros and other hotel management systems ensures efficient operations across all departments, from rooms division to food and beverage services.
Christy is passionate about staff development and believes that a well-trained team is the cornerstone of exceptional service. She actively engages in hiring and scheduling practices that not only meet the hotel's operational needs but also promote a positive work environment. By fostering a culture of continuous improvement and excellence, Christy aims to position Batam Marriott Hotel Harbour Bay as a premier destination for both leisure and business travelers in the region. Her commitment to operational efficiency and guest-centric service continues to drive the hotel's success and reputation in the competitive hospitality landscape.
