As the Director of IT Support at the University of North Texas, Christopher Horiates plays a pivotal role in enhancing the technological landscape of the Division of Student Affairs and the Student Health and Wellness Center. With over 18 years of experience in the IT...
As the Director of IT Support at the University of North Texas, Christopher Horiates plays a pivotal role in enhancing the technological landscape of the Division of Student Affairs and the Student Health and Wellness Center. With over 18 years of experience in the IT sector, Christopher leads a dedicated team of five technical support staff members, providing essential IT services in a complex and sensitive HIPAA environment. His expertise in information security is crucial, as he ensures compliance with stringent regulations while delivering high-quality support to students and staff alike.
Christopher's responsibilities extend beyond team supervision; he serves as a vital escalation point for Level 2 and Level 3 support issues, leveraging his deep knowledge of Microsoft products and cloud security to resolve complex technical challenges. His proactive approach to system deployment and IT security policies has significantly improved service delivery, fostering a culture of excellence within his team. By coordinating with directors and external partners, Christopher ensures that the IT support provided aligns with the university's strategic goals and meets the evolving needs of the student body.
In addition to his technical acumen, Christopher is committed to mentoring his team, cultivating their skills in third-party vendor management and security testing. His leadership not only enhances the operational efficiency of IT services but also contributes to a secure and supportive environment for students seeking health and wellness resources. As he continues to navigate the ever-changing landscape of technology in higher education, Christopher remains focused on driving innovation and ensuring that the University of North Texas remains at the forefront of IT support excellence.
