Christopher Herrmann serves as the Director of Patient Services at Mortenson Dental Partners, where he plays a pivotal role in shaping a patient-centric contact center that enhances the experience for patients and providers alike. With a wealth of experience in the healthcare contact center industry,...
Christopher Herrmann serves as the Director of Patient Services at Mortenson Dental Partners, where he plays a pivotal role in shaping a patient-centric contact center that enhances the experience for patients and providers alike. With a wealth of experience in the healthcare contact center industry, Christopher is dedicated to the ongoing development and evolution of a high-functioning team that supports over 140 dental practices across eight states and three time zones. His expertise in centralized support and healthcare operations enables him to implement innovative strategies that streamline processes and improve patient engagement.
At Mortenson Dental Partners, Christopher leads key projects focused on integrating advanced technologies such as Interactive Voice Response (IVR) systems and Customer Relationship Management (CRM) tools to optimize patient interactions. His commitment to leveraging Artificial Intelligence for Business allows the contact center to anticipate patient needs and deliver tailored solutions, enhancing overall satisfaction. Christopher’s strong background in multi-unit management and personnel development ensures that his leadership team is not only motivated but also equipped with the skills necessary to excel in a dynamic healthcare environment.
His exceptional communication skills and relationship-building abilities foster a culture of collaboration and continuous improvement within the organization. By prioritizing training and development, Christopher empowers his team to deliver outstanding service, ultimately driving better health outcomes for patients. As a results-oriented leader, he is committed to transforming the patient experience and setting new standards in healthcare service delivery.
