As the Admissions Supervisor at Universal Technical Institute, Inc., Christopher Demetral leverages nearly two decades of experience in the call center industry to drive exceptional performance and sales growth. His profound understanding of team dynamics and individual motivation has been pivotal in fostering an environment...
As the Admissions Supervisor at Universal Technical Institute, Inc., Christopher Demetral leverages nearly two decades of experience in the call center industry to drive exceptional performance and sales growth. His profound understanding of team dynamics and individual motivation has been pivotal in fostering an environment where agents thrive. Under his leadership, the admissions team has shattered previous records for weekly and monthly appointment bookings, showcasing his ability to inspire and empower his team to exceed corporate expectations consistently.
Christopher's innovative approach to revamping statistical processes has unlocked new methodologies for success, allowing for more effective tracking and analysis of performance metrics. This strategic insight not only enhances operational efficiency but also equips his team with the tools they need to excel in a competitive landscape. By providing daily coaching and guidance to a diverse team of 20 agents, both remotely and in-center, Christopher ensures that each member is aligned with the organization's goals while also nurturing their personal growth and development.
His expertise in training, team leadership, and account management is complemented by a strong foundation in marketing and new business development, making him a versatile leader in the admissions space. Christopher's commitment to excellence and his ability to cultivate a high-performing team position him as a key asset to Universal Technical Institute, Inc., driving the institution's mission to empower students through quality education and career opportunities in the technical field.
