Christie Anderson is a seasoned Customer Care Representative at Sun Life, where her extensive 20 years of experience in customer service shines through in every interaction. In her current role, Christie is dedicated to assisting members with inquiries related to their Medical and Dental group...
Christie Anderson is a seasoned Customer Care Representative at Sun Life, where her extensive 20 years of experience in customer service shines through in every interaction. In her current role, Christie is dedicated to assisting members with inquiries related to their Medical and Dental group benefits, ensuring that each client receives accurate and timely information. She adeptly navigates complex systems, running drug coverage through ESC and Telus Health, which showcases her proficiency in leveraging technology to enhance customer experiences.
Christie's expertise extends beyond just handling inquiries; she is a vital resource for both members and providers when it comes to claim inquiries and technical support. Her ability to assist members with the web and mobile app, as well as providing guidance to providers on their online portal, highlights her commitment to delivering exceptional service in a fast-paced environment. With a focus on problem-solving and escalation resolution, Christie consistently demonstrates her skills in customer retention, ensuring that clients feel valued and understood.
Moreover, Christie is well-versed in utilizing tools such as Service Now, Verint, and Bold, which further enhances her ability to manage customer interactions efficiently. Her passion for coaching and mentoring others in the team reflects her dedication to fostering a collaborative work culture that prioritizes continuous improvement. As she looks to the future, Christie is eager to apply her wealth of knowledge and skills to further elevate the customer experience at Sun Life, making a meaningful impact in the lives of those she serves.
