Chris Sager serves as the Principal Technical Product Manager at Starbucks, where he leverages his eighteen years of experience in software product development to drive innovation and enhance customer experiences. In his current role, Chris is at the forefront of integrating data science into Starbucks'...
Chris Sager serves as the Principal Technical Product Manager at Starbucks, where he leverages his eighteen years of experience in software product development to drive innovation and enhance customer experiences. In his current role, Chris is at the forefront of integrating data science into Starbucks' product offerings, focusing on long-term roadmaps that prioritize in-store optimizations and the application of Natural Language Processing (NLP). His expertise in enterprise software and mobile technology allows him to effectively bridge the gap between technical teams and business objectives, ensuring that products not only meet customer needs but also align with the company’s strategic vision.
Chris is recognized for his ability to foster collaboration among diverse teams, including developers, technical program managers, and quality assurance engineers. His dynamic leadership style encourages open communication and creative problem-solving, which are essential for navigating the complexities of software development life cycles (SDLC) in a fast-paced retail environment. By championing a culture of innovation, he has successfully led key projects that enhance the customer journey, from mobile applications to in-store digital experiences.
His strong facilitation skills and adeptness in program management enable him to manage cross-departmental initiatives effectively, ensuring that all stakeholders are aligned and engaged throughout the product development process. As Starbucks continues to evolve in the digital landscape, Chris’s commitment to leveraging cutting-edge technologies and data-driven insights positions him as a pivotal figure in shaping the future of the brand’s customer engagement strategies.
