Chris McNally serves as the IT Director of Cloud Operations at Erie Insurance Group, where he leverages his extensive experience in technology leadership to drive operational excellence across the organization. With a strong focus on Operational Governance, Chris oversees critical elements of DevOps, including Observability,...
Chris McNally serves as the IT Director of Cloud Operations at Erie Insurance Group, where he leverages his extensive experience in technology leadership to drive operational excellence across the organization. With a strong focus on Operational Governance, Chris oversees critical elements of DevOps, including Observability, Change & Release Management, and Disaster Recovery, ensuring that the company’s cloud infrastructure—spanning AWS, Azure, and GCP—operates seamlessly and efficiently. His strategic oversight of a substantial budget exceeding $30 million reflects his capability in managing both labor and non-labor resources effectively.
Chris is a proponent of Servant Leadership, fostering a collaborative environment that empowers cross-functional teams to innovate and solve complex problems. His expertise in IT Service Management (ITSM) and ITIL principles enables him to implement best practices that enhance service delivery and operational performance. By championing process improvement initiatives and value stream mapping, he continually seeks to optimize workflows and eliminate inefficiencies, ultimately maximizing the positive impact on business outcomes.
In addition to his leadership acumen, Chris possesses a robust skill set that includes product development, embedded software engineering, and control systems design. His ability to integrate these technical competencies with management practices positions him as a pivotal figure in Erie Insurance Group’s digital transformation journey. As the landscape of cloud technology evolves, Chris remains committed to driving innovation and ensuring that the organization remains at the forefront of industry advancements, all while maintaining a steadfast focus on delivering exceptional value to its stakeholders.
