Chris Leonardi is an accomplished Enterprise Customer Success Manager at Funnel, where he leverages his strong background in Information Systems and Business Analytics to drive client satisfaction and business growth. Since graduating in 2018, Chris has honed his expertise in managing a diverse portfolio of...
Chris Leonardi is an accomplished Enterprise Customer Success Manager at Funnel, where he leverages his strong background in Information Systems and Business Analytics to drive client satisfaction and business growth. Since graduating in 2018, Chris has honed his expertise in managing a diverse portfolio of approximately 70 enterprise clients, generating around $3.5 million in annual recurring revenue (ARR). His role involves not only overseeing client retention and onboarding but also identifying opportunities for growth within existing accounts.
A key aspect of Chris's success lies in his collaborative approach. He works closely with cross-functional teams, including Solutions, Product, Operations, and Development, to streamline processes that enhance the customer experience. This includes refining onboarding procedures for new customers, addressing custom development requests, and conducting comprehensive training for new users. His ability to communicate effectively across departments ensures that client needs are met promptly and efficiently, fostering long-term relationships built on trust and transparency.
Chris is also actively involved in various task forces aimed at optimizing product pricing and legal frameworks, showcasing his strategic mindset and commitment to continuous improvement. His proficiency in data analysis and project management empowers him to make informed decisions that benefit both clients and the organization. Outside of his professional endeavors, Chris enjoys watching soccer, exploring the latest films, and engaging in social networking, which further enriches his understanding of customer dynamics in today’s digital landscape. With a passion for utilizing data and technology to drive business success, Chris Leonardi is poised to make a significant impact in the realm of enterprise customer success.
