As a Senior Programme Manager at L&Q, Chris Briggs plays a pivotal role in steering the organization’s ambitious Transformation Programme, which aims to enhance operational efficiency and elevate customer experience across the housing sector. With a robust background as a Lean Six Sigma Black Belt,...
As a Senior Programme Manager at L&Q, Chris Briggs plays a pivotal role in steering the organization’s ambitious Transformation Programme, which aims to enhance operational efficiency and elevate customer experience across the housing sector. With a robust background as a Lean Six Sigma Black Belt, Chris expertly applies the DMAIC framework to identify inefficiencies and implement sustainable improvements. His strategic approach to program leadership not only drives continuous improvement initiatives but also fosters a culture of innovation within teams.
Currently, Chris is spearheading key projects that focus on mapping the customer journey, ensuring that every touchpoint is optimized for satisfaction and engagement. His ability to blend clear communication with creative problem-solving has been instrumental in aligning cross-functional teams towards shared objectives. By leveraging his expertise in portfolio management and performance management, Chris ensures that projects are delivered on time and within budget, while also meeting the evolving needs of stakeholders.
In addition to his technical skills, Chris is adept at market research and new business development, enabling L&Q to stay ahead of industry trends and adapt strategies accordingly. His commitment to B2B relationships and business strategy development has positioned the organization as a leader in the housing sector, driving both growth and community impact. Through his disciplined and organized approach, Chris continues to make significant contributions to L&Q's mission of providing quality homes and services, ultimately creating lasting value for customers and the communities they serve.