Cheryl Maxwell is a dynamic leader in the call center management sector, currently serving as the Founder, Manager, and Director at Leaders in Call Center Management. With extensive experience directing large, multi-level call centers, Cheryl has honed her expertise in optimizing operations to enhance customer...
Cheryl Maxwell is a dynamic leader in the call center management sector, currently serving as the Founder, Manager, and Director at Leaders in Call Center Management. With extensive experience directing large, multi-level call centers, Cheryl has honed her expertise in optimizing operations to enhance customer satisfaction and drive productivity. Her keen eye for identifying opportunities allows her to maximize resources effectively, ensuring that her teams not only meet but exceed their performance goals.
In her current role, Cheryl is spearheading key projects aimed at transforming customer service experiences through innovative strategies and technology integration. She is deeply involved in attending networking events, where she connects with industry leaders and shares insights on best practices in call center operations. By researching industry trends and participating in discussions, Cheryl remains at the forefront of the evolving landscape of customer service, ensuring that her organization adapts to new challenges and opportunities.
Cheryl's skill set is robust, encompassing leadership, employee relations, and sales management, all of which contribute to her ability to cultivate high-performing teams. Proficient in Microsoft Office and Excel, she utilizes data-driven approaches to track performance metrics and implement inventory management solutions that streamline operations. Her commitment to fostering a positive customer experience is evident in every aspect of her work, making her a sought-after expert in the field. Open to relocation, Cheryl is poised to bring her wealth of knowledge and passion for excellence to new challenges in the call center industry.
