Cherwanna Pearson is a dedicated Client Services Supervisor at Assurant, bringing over 20 years of extensive experience in the insurance, warranty, and claims industry. In her current role, Cherwanna leads a dynamic team that provides exceptional support to both Marketing and clients, ensuring that daily...
Cherwanna Pearson is a dedicated Client Services Supervisor at Assurant, bringing over 20 years of extensive experience in the insurance, warranty, and claims industry. In her current role, Cherwanna leads a dynamic team that provides exceptional support to both Marketing and clients, ensuring that daily goals and marketing directives are prioritized and executed with precision. Her ability to effectively manage multiple tasks while maintaining a keen focus on client satisfaction has been instrumental in fostering strong relationships and enhancing client retention.
Cherwanna's position involves direct collaboration with key stakeholders, including the Regional VP, Regional Manager, and Area Manager, where she plays a pivotal role in developing and nurturing partnerships within her region. Her commitment to delivering excellent customer service not only supports client retention but also contributes to overall profitability for the organization. By leveraging her skills in Customer Relationship Management (CRM), conflict resolution, and problem-solving, Cherwanna adeptly addresses the needs of clients and field partners, ensuring that their concerns are managed swiftly and effectively.
In addition to her hands-on management, Cherwanna is passionate about business process improvement, continuously seeking innovative ways to enhance service delivery and operational efficiency. Her leadership style fosters a collaborative environment, empowering her team to excel in customer support and cross-functional liaison activities. Cherwanna Pearson exemplifies professionalism and dedication, making her an invaluable asset to Assurant and a trusted partner to clients in the ever-evolving landscape of the insurance industry.
