Cherise Steward is a seasoned nonprofit professional with over 14 years of dedicated service in the education and community sectors. Currently, as the Manager of Partner Experience at UChicago Impact, Cherise plays a pivotal role in enhancing customer engagement and ensuring a seamless onboarding experience...
Cherise Steward is a seasoned nonprofit professional with over 14 years of dedicated service in the education and community sectors. Currently, as the Manager of Partner Experience at UChicago Impact, Cherise plays a pivotal role in enhancing customer engagement and ensuring a seamless onboarding experience for partners. Her expertise lies in developing and refining internal processes that not only facilitate successful customer onboarding but also promote long-term retention. By overseeing the entire customer lifecycle—from initial inquiry to post-sale support—Cherise has effectively fostered strong relationships with partners, significantly reducing churn rates and enhancing overall customer satisfaction.
In her role, Cherise leads customer engagement and renewal processes, employing her exceptional interpersonal skills to create a welcoming and supportive environment for clients. She conducts compelling product demonstrations, provides accurate estimates, and implements strategic upselling initiatives that drive product adoption and contribute to revenue growth. Her ability to leverage Customer Relationship Management (CRM) tools allows her to track customer interactions meticulously, ensuring that each partner feels valued and heard.
Cherise’s commitment to problem-solving and teamwork is evident in her collaborative approach to project management, where she works closely with cross-functional teams to address customer needs effectively. Her proficiency in office administration and customer service further enhances her capability to deliver exceptional experiences. As she spearheads the development of innovative strategies to improve partner experiences, Cherise continues to make a significant impact in the nonprofit education landscape, driving positive outcomes for both UChicago Impact and its valued partners.
