Chedo Vugrincic serves as the Vice President of Professional Services at Recurly, where he leverages over 20 years of extensive experience in digital experience services, payments, and e-commerce to drive customer success and operational excellence. In his current role, Chedo leads a dynamic team responsible...
Chedo Vugrincic serves as the Vice President of Professional Services at Recurly, where he leverages over 20 years of extensive experience in digital experience services, payments, and e-commerce to drive customer success and operational excellence. In his current role, Chedo leads a dynamic team responsible for scoping, estimating, and delivering Statements of Work (SoWs) that facilitate seamless onboarding for new customers onto the Recurly platform. His leadership encompasses a diverse group of professionals, including sales engineers, onboarding managers, technical architects, and solution engineers, all working collaboratively to ensure a smooth integration process that enhances client satisfaction and revenue recognition.
Chedo's strategic vision is instrumental in optimizing the onboarding experience, particularly in the areas of mobile app management, where he ensures that clients can effectively leverage Recurly's robust capabilities. His expertise in software project management and process improvement allows him to identify and implement best practices that not only streamline operations but also foster cross-functional team collaboration. Chedo’s analytical skills and mentoring approach empower his team to excel in new business development, ensuring that they are well-equipped to meet the evolving needs of clients in the fast-paced software industry.
Prior to joining Recurly, Chedo held significant leadership roles, including a North American leader with a global team at Oracle-NetSuite and a Regional General Manager, where he honed his ability to build and grow organizations from the ground up. His multifaceted background uniquely positions him to navigate the complexities of the digital landscape, making him a valuable asset to Recurly and its mission to provide exceptional service and innovative solutions to its clientele.
