Charlene Williams is a seasoned Senior Business Analyst Lead at Global Payments Inc., bringing over 15 years of extensive experience in business analysis and consulting to her role. In her current position, Charlene leads a dynamic team of five Senior Business Analysts, both onshore and...
Charlene Williams is a seasoned Senior Business Analyst Lead at Global Payments Inc., bringing over 15 years of extensive experience in business analysis and consulting to her role. In her current position, Charlene leads a dynamic team of five Senior Business Analysts, both onshore and offshore, focusing on the critical requirements for the Merchant Portal. Her expertise lies in identifying business needs and translating them into actionable solutions, ensuring that projects align with organizational goals and stakeholder expectations.
Charlene excels in requirements elicitation, collaborating closely with various stakeholders to gather insights and understand the evolving landscape of project requirements. Her ability to recognize when changes occur in project scope is pivotal; she adeptly manages change request procedures to maintain project integrity and timelines. With a strong foundation in configuring data models, workflows, and web user interfaces, Charlene plays a crucial role in enhancing user experience and operational efficiency.
Her proficiency in business process improvement and quality assurance ensures that the solutions implemented not only meet but exceed business requirements. Charlene is well-versed in project management methodologies, including PMP standards, and utilizes tools like Microsoft Project to drive project success. Her strategic vision and analytical skills empower her team to deliver high-quality results, making her an invaluable asset to Global Payments Inc. As she continues to navigate the complexities of the payments industry, Charlene remains committed to fostering innovation and driving impactful change within the organization.
