Catterina Riddle serves as the Director of Service Excellence at the Center of Human Services, where she plays a pivotal role in shaping the organization's approach to customer satisfaction and operational efficiency. With a strong commitment to fostering a culture of teamwork and innovation, Catterina...
Catterina Riddle serves as the Director of Service Excellence at the Center of Human Services, where she plays a pivotal role in shaping the organization's approach to customer satisfaction and operational efficiency. With a strong commitment to fostering a culture of teamwork and innovation, Catterina empowers her team to creatively address challenges and implement solutions that align with the organization's strategic goals. Her leadership is characterized by a focus on developing a stable workforce equipped with the skills necessary to enhance customer experience and drive service excellence.
In her current role, Catterina oversees key projects aimed at improving service delivery and operational processes. She actively collaborates with the Operations Management Team to identify areas for improvement, ensuring that the organization not only meets but exceeds the expectations of its clients. Her expertise in policy analysis and grant writing has been instrumental in securing funding for initiatives that enhance service offerings and expand the organization's reach within the community.
Catterina's involvement in local organizations, such as the Sedalia Business Women and the Kiwanis Club, reflects her dedication to community engagement and professional development. Her memberships in these groups, along with her participation in the National Society of Leadership and Success, underscore her commitment to continuous learning and leadership excellence. With a diverse skill set that includes corporate finance, office administration, and facility management, Catterina Riddle is not only a leader within her organization but also a valuable asset to the broader community she serves.
