As a Partner at Pivotal Crew, Cassie Kerr leverages her extensive expertise in Professional Services Automation (PSA) to empower Managed Service Providers (MSPs) to optimize their operations and enhance profitability. With a deep understanding of the unique challenges faced by MSPs, Cassie is dedicated to...
As a Partner at Pivotal Crew, Cassie Kerr leverages her extensive expertise in Professional Services Automation (PSA) to empower Managed Service Providers (MSPs) to optimize their operations and enhance profitability. With a deep understanding of the unique challenges faced by MSPs, Cassie is dedicated to implementing tailored solutions that streamline processes and boost efficiency. Her role involves not only consulting on PSA tools but also facilitating the integration of best practices that align with the specific needs of each organization.
Cassie is currently spearheading key projects focused on automating workflows, improving service delivery, and enhancing customer satisfaction. By employing data-driven strategies and leveraging her proficiency in tools like Microsoft Excel and QuickBooks, she helps MSPs analyze performance metrics and identify areas for improvement. Her commitment to developing Standard Operating Procedures (SOPs) ensures that teams can operate cohesively and effectively, reducing redundancies and minimizing errors.
In addition to her technical skills, Cassie excels in customer service and administrative assistance, which allows her to build strong relationships with clients and stakeholders. Her ability to communicate complex concepts in an accessible manner fosters collaboration and drives successful project outcomes. As she continues to guide MSPs through their digital transformation journeys, Cassie's passion for innovation and efficiency remains at the forefront of her work, making her an invaluable asset to the Pivotal Crew team and the broader MSP community.
