Carrie Schaffer is a dedicated Customer Service Technical Support Specialist at the American Printing House for the Blind (APH), where she leverages her expertise in computer information systems to enhance the user experience for individuals relying on assistive technology. With an Associate's Degree in Computer...
Carrie Schaffer is a dedicated Customer Service Technical Support Specialist at the American Printing House for the Blind (APH), where she leverages her expertise in computer information systems to enhance the user experience for individuals relying on assistive technology. With an Associate's Degree in Computer Information Systems, Carrie has cultivated a strong foundation in programming languages such as HTML, C#, PHP, and CSS, which she applies to her role in providing both basic and extensive technical support for APH products.
In her current position, Carrie is instrumental in diagnosing and troubleshooting device malfunctions, ensuring that customers receive timely and effective solutions. Her commitment to quality assurance and accessibility testing is evident as she works diligently to ensure that APH's products meet the highest standards of usability for individuals with visual impairments. Carrie also plays a pivotal role in liaising with partner manufacturers, facilitating advanced troubleshooting processes that enhance product reliability and customer satisfaction.
Carrie's passion for community outreach and program development allows her to engage with users effectively, providing training and support that empower them to utilize assistive technology to its fullest potential. Her strong written communication skills enable her to articulate complex technical information clearly, making it accessible to a diverse audience. As she continues to embrace new challenges and expand her knowledge, Carrie remains a vital asset to the APH team, dedicated to improving the lives of those she serves through innovative solutions and unwavering support.
