Carrie Jackson is a highly experienced Senior Systems Support Specialist at General Dynamics Information Technology, where she plays a pivotal role in the DODIIS Service Desk. With a strong foundation in Information Technology, Carrie excels in providing exceptional customer service while navigating the complexities of...
Carrie Jackson is a highly experienced Senior Systems Support Specialist at General Dynamics Information Technology, where she plays a pivotal role in the DODIIS Service Desk. With a strong foundation in Information Technology, Carrie excels in providing exceptional customer service while navigating the complexities of IT support for worldwide intelligence customers. Her expertise is underpinned by certifications such as A+, ITILv3, Security+, MCP, and CAPM, which equip her with a comprehensive understanding of industry standards and best practices.
In her current role, Carrie is instrumental in implementing Help Desk and Call Center methodologies, ensuring that issues are efficiently tracked, troubleshot, and resolved. She leverages her extensive knowledge of ITIL principles to enhance service delivery and optimize operational efficiency. Carrie's responsibilities include addressing local and wide-area network issues, where her analytical skills and attention to detail shine as she navigates the intricacies of system administration and network security.
Carrie is currently leading key projects aimed at improving the overall user experience within the support environment. Her hands-on experience with SharePoint and Visio allows her to create effective documentation and workflows that streamline processes and enhance communication among team members. As a career-oriented professional, Carrie is dedicated to continuous learning and development, always seeking opportunities to expand her skill set and contribute to the success of her team and organization. Her commitment to excellence in IT support not only resolves immediate technical challenges but also fosters a culture of proactive problem-solving and innovation within the organization.
