Carolyn Chung is a dedicated Training Specialist at Holy Cross Health, where she plays a pivotal role in enhancing patient access functions through comprehensive training programs. With a strong foundation in healthcare operations, Carolyn specializes in developing and delivering training on critical areas such as...
Carolyn Chung is a dedicated Training Specialist at Holy Cross Health, where she plays a pivotal role in enhancing patient access functions through comprehensive training programs. With a strong foundation in healthcare operations, Carolyn specializes in developing and delivering training on critical areas such as patient registration, insurance verification, and adherence to regulatory standards. Her expertise not only encompasses the technical aspects of these processes but also emphasizes the importance of exceptional customer service, ensuring that all staff members are well-equipped to provide a seamless experience for patients.
In her current role, Carolyn is responsible for understanding and rigorously testing registration and financial applications, which are vital for the efficient functioning of patient access services. She actively contributes to operational development and database management, ensuring that all Patient Access Services (PAS) applications are user-friendly and effective. Her commitment to education is evident in her approach to training, where she conducts both one-on-one and group sessions, often traveling to various locations to reach a wider audience.
Carolyn’s proficiency in Microsoft Office Suite, particularly Excel and PowerPoint, enables her to create engaging training materials and presentations that resonate with diverse learning styles. Her leadership skills and time management abilities further enhance her effectiveness as a trainer, allowing her to balance multiple projects while maintaining a focus on quality and outcomes. With a proven track record of fostering a culture of continuous learning and improvement, Carolyn Chung exemplifies the mission of Holy Cross Health, driving excellence in patient access and care delivery through her unwavering dedication and expertise.
