Carlos Santana serves as the Director of Retail Operations at Altice USA, where he plays a pivotal role in shaping the retail landscape of the telecommunications industry. With a results-oriented mindset and a robust set of leadership and organizational skills, Carlos is dedicated to developing...
Carlos Santana serves as the Director of Retail Operations at Altice USA, where he plays a pivotal role in shaping the retail landscape of the telecommunications industry. With a results-oriented mindset and a robust set of leadership and organizational skills, Carlos is dedicated to developing and implementing retail sales policies and procedures that empower local management teams to excel. His expertise in retail and sales management allows him to create a structured yet flexible framework that fosters an environment of accountability and high performance.
In his current role, Carlos is focused on enhancing customer loyalty through strategic feedback mechanisms that ensure a consistent and exceptional customer experience across all retail touchpoints. He understands that every interaction is an opportunity to build strong relationships, and he leverages his analytical skills to assess performance metrics and identify areas for improvement. By prioritizing engagement and communication, Carlos upholds high standards of confidentiality and professionalism, even in challenging situations.
Key projects under his leadership include the rollout of innovative training programs designed to equip retail staff with the tools and knowledge necessary to meet evolving customer needs. Additionally, Carlos is adept at project management, overseeing initiatives that streamline operations and drive sales growth. His proficiency in Microsoft Outlook and account management further enhances his ability to coordinate effectively with cross-functional teams, ensuring that Altice USA remains at the forefront of the telecommunications sector. Through his unwavering commitment to excellence, Carlos Santana is not only shaping the future of retail operations at Altice USA but also setting a benchmark for customer engagement in the industry.
