Carlos Cousin
CC

Carlos Cousin

Linkedin Profile
Principal Consultant – CRM & Industry Workflows at ServiceNow | Atlanta Metropolitan Area
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About Carlos Cousin

  • Carlos Cousin is a dynamic and versatile leader at EY, where he serves as a Manager in Technology Consulting, specializing in Salesforce solutions and transformational business processes. With a rich background in both consulting and sales, Carlos has honed his expertise in steering complex projects...
    Carlos Cousin is a dynamic and versatile leader at EY, where he serves as a Manager in Technology Consulting, specializing in Salesforce solutions and transformational business processes. With a rich background in both consulting and sales, Carlos has honed his expertise in steering complex projects to success, leveraging his extensive experience as a former Practice Leader and Principal Consultant. His role at EY is pivotal in empowering clients to revolutionize their sales ecosystems, ensuring they achieve optimal performance and sustainable growth. Carlos is deeply involved in key projects that focus on holistic transformations, where he meticulously re-engineers sales strategies and streamlines processes. His approach is not just about incremental improvements; it’s about envisioning and enacting comprehensive changes that leverage next-generation technologies like Salesforce. By integrating innovative delivery methodologies, Carlos ensures that each project aligns with the unique needs of the client while also enhancing their capabilities through targeted upskilling initiatives. Holding six Salesforce certifications, Carlos is recognized as a Subject Matter Expert (SME) in the field, adept at translating complex functional specifications into actionable user stories that drive results. His skills in solution selling, digital marketing, and customer relationship management (CRM) further enhance his ability to deliver value to clients. Carlos’s commitment to teamwork and management excellence fosters a collaborative environment, enabling his team to thrive and exceed client expectations. Through his leadership, Carlos Cousin continues to shape the future of sales transformations, positioning EY as a trusted partner in navigating the ever-evolving business landscape.
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  • Carlos Cousin Work

    • Principal Consultant – CRM & Industry Workflows at ServiceNow in January 2025 to Present
    • Manager | Technology Consulting at EY at EY in April 2022 to December 2024
    • Practice Lead - FSA/BA at Wipro Limited in July 2021 to April 2022
  • Carlos Cousin Education

    • University of Georgia - Terry College of Business, Master of Business and Technology (MBT), January 2009 to January 2011
    • Webster University, MBA, January 2003 to January 2004
    • Defense Language Institute Foreign Language Center, Not Degree Program, January 1998 to January 1999
  • Carlos Cousin Skills

    • ServiceNow Customer Service ManagementServiceNowServiceNow Administration
      TransformationsProduct LeadershipCoaching & MentoringCoachingData AnalysisCommunicationProblem SolvingInterpersonal SkillsFunctional SpecificationsUser Acceptance TestingClient TrainingAnalytical SkillsSMEUser StoriesTechnical RequirementsRequirements GatheringFunctional RequirementsDemosSalesforce.comCRMEmail MarketingBusiness AnalysisSales ProcessStrategyProject ManagementSalesSales OperationsSolution SellingAccount ManagementMarketingCloud ComputingE-commerceCustomer RetentionSocial Media MarketingOnline MarketingDigital MediaCustomer AcquisitionAnalyticsDigital MarketingWeb AnalyticsMicrosoft ExcelGoogle AdwordsManagementTeamworkLeadershipTrainingSellingSalesforce.com AdministrationBusiness ProcessConsultingBusiness Process ImprovementBusiness Process DesignBusiness Process Re-engineeringCustomer Relationship Management (CRM)

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  • About Carlos Cousin's Current Company

  • Frequently Asked Questions about Carlos Cousin

    • What is Carlos Cousin email address?
      Email Carlos Cousin at c***n@gmail.com and c***n@ey.com. This email is the most updated Carlos Cousin's email found in 2025.
    • What is Carlos Cousin phone number?
      Carlos Cousin phone number is 7707898065.
    • How to contact Carlos Cousin?
      To contact Carlos Cousin send an email to c***n@gmail.com or c***n@ey.com. If you want to call Carlos Cousin try calling on 7707898065. (updated on May 06, 2024)
    • What company does Carlos Cousin work for?
      Carlos Cousin works for ServiceNow
    • What is Carlos Cousin's role at ServiceNow?
      Carlos Cousin is Principal Consultant – CRM & Industry Workflows
    • What industry does Carlos Cousin work in?
      Carlos Cousin works in the Information Technology & Services industry.

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